1. WHAT IS YOUR RETURN POLICY?

You may return full-price items, excluding bridal, for any reason within 14 days of receiving it. Return shipping for orders placed in the United States is FREE. The item must be unworn, in original condition with tags attached and in original packaging. For our bridal return policy, see #2 below. Items sold at a discount of 70% off or greater are final sale.

2. WHAT IS YOUR BRIDAL RETURN POLICY?

You may return bridal gowns for exchange or store credit within 14 days of purchase. Return shipping for bridal orders placed in the United States is FREE. The gown must be unworn, in original condition with tags attached and in original packaging.

3. I WANT TO RETURN MY PURCHASE. WHAT DO I DO?

Log in to your account and view your order history. Press the RETURN button. This button will appear after you’ve received your purchase. Once your return has been approved by our customer service team, you will receive an email alerting you that your PRE-PAID return label is ready to download from the order history page. Print the return label, attach it to the shipping box and drop it off at a UPS pick-up location.
If you checked out as a guest, please contact customer service to return your order. We will send you a PRE-PAID return label via email.

4. I WANT TO RETURN AN INTERNATIONAL ORDER. WHAT DO I DO?

Log in to your account and view your order history. Press the RETURN button. This button will appear after you’ve received the item. Ship your order via the international carrier of your choice to:
Nicole Miller
ATTN: Returns
35-10 36^th Ave
Long Island City, NY
11106.

If you checked out as a guest, contact customer service or initiate a return online using this link.

5. WHEN WILL I BE REFUNDED?

Once your return is received, it will be inspected within 72 hours of receipt. Your refund will be processed and a credit issued to your credit card or other payment method within 3-5 days. Depending on your credit card company, this may take up to an additional 10 days for the refund to post to your account.

1. DO YOU OFFER FREE SHIPPING?

Yes, orders placed in the United States are shipped FREE via UPS ground. We aim to ship orders within 24 hours of order placement and for you to receive your order within 4 - 5 business days.

2. WHAT ABOUT INTERNATIONAL SHIPPING?

International rates are calculated at checkout based on your zip code. International orders.  may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost. Please allow up to 7 days for processing before your international order ships.

3. DO YOU SHIP TO P.O. BOXES?

No, we do not ship to P.O. Boxes at this time.

4. Do you offer express shipping?

Yes, express shipping costs are calculated at checkout based on your zip code. We ship via UPS with signature required.

1. How do I change or cancel an order?

Please contact customer service to change or cancel your order. You may login to your account to check the status of your order by viewing your order history. If your order's status is 'pending' or 'processing', you can still cancel or change the order. Once your order has been shipped, we can no longer change or cancel it.

2. My order is a gift. Will it include an invoice?

If your item is a gift and you would like us to exclude the invoice from the package, please contact customer service immediately after placing your order.

3. How do I track my order?

To track your order, please login to your account and view your order history, where the status of your order will be displayed. In addition, a UPS tracking number will be sent to you via email upon shipment of your order.

4. When will my credit card be charged for my order?

Your credit card will be charged when your order is shipped. We aim to ship your order within 24 hours of placement.

1. How do I know my size?

In addition to the sizing chart below, you may click the  button on our product pages. It will take you through a short quiz to help you determine your size.

1. How should I care for my purchase?

All Nicole Miller products include specific care instructions sewn into the garment on the care label.

2. How should I care for techno or cotton metal?

Nicole Miller's signature techno and cotton metal is a fabric that is woven with metallic fibers to give it a matte lustre. This unique fabric composition allows the fabric to hold its shape. Because of the unique composition, techno and cotton metal must not be dry cleaned and must be spot cleaned only.

1. What's your price adjustment policy?

Price adjustments will be honored within 7 days of purchase, with the original receipt. Refunds are processed in the form of original payment.

2. Where are your products manufactured?

Many of the Nicole Miller products sold on this web site are manufactured in New York City's garment district. The product information page indictaes whether the products are 'MADE IN NYC' or 'IMPORTED'.