• FREE SHIPPING BOTH WAYS

  • New Arrivals. Shop Now.

RETURNS

1. WHAT IS YOUR RETURN POLICY, AND HOW DO I RETURN MY NICOLEMILLER.COM PURCHASE?

We accept returns for full-priced items, excluding bridal, for any reason within 14 days of receiving it for refund. Items reduced in price up to 50% are eligible for Store Credit only. Items sold at a discount of  over 50%  are final sale, and are ineligible for return. All items must be unworn, in original condition with tags attached, and in original packaging. Items deemed ineligible for return will be returned to the customer.  For our bridal return policy, see #2 below. For international shipments, see #4 below. 

 *Styles included in Sample Sales sales are final. We are unable to accept returns, exchanges for any reason. 

*RETURNS THAT WERE PART OF A MULTIPLE ITEM OR MINIMUM PURCHASE PROMOTION:

If, after the return, the balance remaining on the original purchase no longer meets the initial requirements of the promotion, the promotional discount will be forfeited and the refund will be adjusted accordingly.

Return shipping for orders placed in the United States is FREE. To process a return, log in to your  NicoleMIller.com account and view your order history. Press the RETURN button. Our Customer Relations team will process your request, and send you a return authorization along with a UPS label.  Print the return label, attach it to the shipping box and drop it off at a UPS pick-up location. Please allow 5-7 business days for your return to be processed by our returns specialists. While Nicole Miller Boutiques are unable to process web returns, our Stylists are more than happy to assist you with sending your nicolemiller.com order back to us! 

2. WHAT IS YOUR BRIDAL RETURN POLICY?

You may return items from our bridal collection (including gowns, cut the cake dresses, veils, and belts) for exchange or store credit within 14 days of purchase. Return shipping for bridal orders placed in the United States is FREE. All items must be unworn, in original condition with tags attached and in original packaging.

This return policy applies to bridal gowns purchased from NicoleMiller.com only. Nicole Miller bridal resellers each create their own individual return policies. If you purchased a Nicole Miller gown from another retailer, please refer to that retailer's bridal return policy.

3. I WANT TO RETURN MY PURCHASE, BUT I CHECKED OUT AS A GUEST. WHAT DO I DO?

If you checked out as a guest, please click here to locate your order or contact info@nicolemiller.com to request a return authorization and UPS label for your order. Indicate your order number, the item(s) you would like to return, and the reason for your return. Our Customer Relations team will process your request, and send you a return authorization along with a UPS label.  Print the return label, attach it to the shipping box and drop it off at a UPS pick-up location. Please allow 5-7 business days for your return to be processed by our returns specialists.

For our bridal return policy, see #2 above.

4. I WANT TO RETURN AN INTERNATIONAL ORDER. WHAT DO I DO?

Log in to your account and view your order history. Press the RETURN button. This button will appear after you’ve received the item. Ship your order via the international carrier of your choice to:
Nicole Miller
ATTN: Returns
35-10 36th Ave
Long Island City, NY
11106.

*We recommend you use a traceable means of shipping as we are not responsible for items lost or damaged in transit to our returns facility.

If you checked out as a guest, please contact info@nicolemiller.com and request a return authorization. 

**International orders returned to us by UPS due to unsuccessful delivery to the customer are subject to refund minus any fees associated with the return including duties, taxes, and all additional import costs to return the item to nicolemiller.com

5. WHEN WILL I BE REFUNDED?

Once your return is received, it will be inspected within 72 hours of receipt. Your refund will be processed and a credit issued to your credit card or other payment method within 3-5 days. Depending on your credit card company, this may take up to 1 billing statement for the refund to post to your account. If this timeframe has passed and you have not seen your refund, please contact info@nicolemiller.com for assistance.

SHIPPING

1. DO YOU OFFER FREE SHIPPING?

Yes, orders placed in the United States are shipped FREE via UPS ground. We aim to ship orders within 24 hours of order placement and for you to receive your order within 4 - 5 business days.

2. WHAT ABOUT INTERNATIONAL SHIPPING?

International rates are calculated at checkout based on your zip code. International orders.  may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost. Please allow up to 7 days for processing before your international order ships.

3. DO YOU SHIP TO P.O. BOXES?

We are unable to ship to P.O. Boxes or APO's at this time.

4. Do you offer express shipping?

Yes, orders placed before 1pm EST M-F are eligible for expedited shipping. Express shipping costs are calculated at checkout based on your zip code. We ship via UPS with signature required. Express shipping is not applicable to orders placed after 1 PM ET on Friday and before 10 PM ET on Sunday.

5. I have questions regarding my shipment. What should i do?

We use UPS as our shipping provider. Please contact their customer service team for questions regarding your order once shipped. Call 1-800-742-5877 or visit the UPS customer service page here. If you need additional assistance, please contact info@nicolemiller.com.

ORDERING

1. How do I change or cancel an order?

Please contact info@nicolemiller.com to change or cancel your order. You may login to your account to check the status of your order by viewing your order history. If your order's status is 'pending' or 'processing', you can still cancel or change the order. Once your order has been shipped, we can no longer change or cancel it.

2. My order is a gift. Will it include the prices?

If your item is a gift and you would like us to exclude the packing slip from the package, please contact  info@nicolemiller.com  immediately after placing your order.

3. How do I track my order?

To track your order, please login to your NicoleMiller.com account and view your order history, where the status of your order will be displayed. In addition, a UPS tracking number will be sent to you via email upon shipment of your order.

4. When will my credit card be charged for my order?

Your credit card will be charged when your order is shipped. We aim to ship your order within 24 hours of placement.

FIT AND SIZING

1. How do I know my size?

In addition to the sizing chart below, you may click the  button on our product pages. It will take you through a short quiz to help you determine your size.

CLEANING AND CARE

1. How should I care for my purchase?

All Nicole Miller products include specific care instructions sewn into the garment on the care label.

2. How should I care for techno or cotton metal?

Nicole Miller's signature techno and cotton metal is a fabric that is woven with metallic fibers to give it a matte lustre. This unique fabric composition allows the fabric to hold its shape. Because of the unique composition, techno and cotton metal must not be dry cleaned and must be spot cleaned only.

VIP POINTS

1. When can I redeem my VIP points?

Upon receiving 300 VIP points, you will be able to redeem them at checkout. Once you have all of your items in your shopping cart, proceed to checkout. Once you have entered your Shipping information, you will be asked for your Billing information. Here, you will see an option to add any VIP points you have to your order. Simply check the box that says add to my order, and you're all set!

2. When will I receive points for referring a friend?

Once your friend has made a purchase of $250 or more, you will receive 500 VIP points for referring your friend to the VIP program.

OTHER FAQ's

1. What's your price adjustment policy?

Price adjustments for items purchased at NicoleMiller.com will be honored within 7 days of purchase in the form of NicoleMiller.com store credit. Please contact info@nicolemiller.com for assistance.

*Black Friday/Cyber Monday promotions are ineligible for price adjustment.

2. Where are your products manufactured?

Many of the Nicole Miller products sold on this web site are manufactured in New York City's garment district. The product information page indicates whether the products are 'MADE IN NYC' or 'IMPORTED'.

3. I have a Nicole Miller licensed product question. What do I do?

For immediate assistance with items not sold on nicolemiller.com such as, eyewear, home products, luggage etc. please contact the store in which these items were purchased for assistance.

4. I have a Nicole by Nicole Miller for JC Penney product question. What do I do?

For inquiries regarding the Nicole by Nicole Miller collection, please contact JC Penney where this collection is sold exclusively.