Welcome to our help
page. We've listened to your feedback and have made it easy to find
the information you're looking for. This page is broken down below
into the following categories: Top Questions
Asked, Ordering, Shipping, Returns and Miscellaneous.
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| TOP
QUESTIONS ASKED |
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| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
|
We're proud to offer international
shipping. Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient. Since duties
and taxes vary by country and by what was ordered, we are not able
to supply an estimated cost. Please contact your customs office
for more information. |
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|
When will my order be shipped? When will it arrive?
|
If your order was placed on Monday thru Thursday it will be shipped
the same day or the day after. If your order was placed on Friday
prior to 3:00pm PST, the order may be shipped the same day, otherwise
it will be shipped on the following Monday. You will receive an e-mail
confirmation once your order has shipped. Prior to checking out, you
will see several estimated arrival dates, depending on the type of
shipping you select. |
|
|
What's the status of my order? How do I track my order?
|
Once you have placed an order, you can check on its status at any
time. To track your order from this page, click
here. Once an order has shipped, you will receive a shipment
confirmation email that will contain your tracking information. |
|
|
Do you offer Gift Certificates?
|
Yes, we do! Gift Certificates can be ordered in any amount. They
are sent via e-mail to any individual with a valid e-mail address.
The recipient of a Gift Certificate will receive an e-mail with a
Gift Certificate code redeemable only on our website. Click
here for more information. |
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|
| Will my credit card be charged immediately? |
No. Your credit card will not be charged until your order is shipped.
When you enter your credit card information on the final review page,
we'll give you an order confirmation number. You will also immediately
receive an e-mail confirming that your order has been received. We
will send you another e-mail to notify you when your order has been
shipped and it is at that point that we charge your credit card. |
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|
| ORDERING
QUESTIONS |
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|
Why should I become a registered user?
|
Being a registered user offers you faster checkout since you won't
have to re-enter your credit card or shipping and billing information.
When you place an order, that information is filled in automatically.
Also, registering makes gift giving simple. Your family and friends'
information can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Click
here to register now. |
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|
How do I change or cancel an order?
|
To cancel or change order you recently completed, simply go to
this page, log in and then click "cancel
order." If for any reason you would like to change your order,
please contact our Customer
Service Department as soon as possible. We will make
every effort to accommodate your request. However, please keep in
mind our system is designed to fulfill orders as quickly as possible.
As a result, we cannot cancel or change an order once it has entered
the shipping process. |
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|
Why did you call or e-mail me to verify my order?
|
For your own security and protection, if in the normal course of
fraud control we find something suspicious regarding your order, we
will call or e-mail you to verify your information. |
|
|
What are my payment options?
|
We accept Visa, Mastercard, American Express, PayPal and our online Gift Certificates. |
|
|
| Are purchases on this website really tax free? |
Not exactly. We collect sales tax in states where we have a physical
presence. Currently, sales tax applies to the following states: California,
Florida, Illinois, New Jersey, New York and Virginia. |
|
|
| Is ordering over the internet secure? |
Yes. Secure Socket Layer (SSL) encryption is used for every transaction
to ensure that your order is secure. SSL encrypts the transmissions
from our ecommerce servers as well as your computer. SSL encryption
works by forming a matched pair with the transmission from your computer
and our server, so that only data to and from these sources can be
valid. |
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|
| SHIPPING
QUESTIONS |
|
|
| What are your shipping fees? |
|
Order Total
|
Ground
|
Expedited
|
Next Day
|
|
|
Delivery in 5-7 Business Days
|
Delivery in 2-3 Business Days
|
Delivery by Next Business Day
|
|
1 item
|
$8.95
|
$13.95
|
$28.95
|
|
2 items
|
$10.95
|
$15.95
|
$30.95
|
|
3 items
|
$12.95
|
$17.95
|
$32.95
|
|
4 items
|
$14.95
|
$19.95
|
$34.95
|
|
5+ items
|
$16.95
|
$21.95
|
$36.95
|
|
We're proud to offer international
shipping. Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient. Since duties
and taxes vary by country and by what was ordered, we are not able
to supply an estimated cost. Please contact your customs office
for more information. |
|
|
| What's the status of my order? How do I track my order? |
Once you have placed an order, you can check on its status at any
time. To track your order from this page, click
here. Once an order has shipped, you will receive a shipment
confirmation e-mail that will contain your tracking information. |
|
|
| How do I know that my order has been shipped? |
When your order has been shipped, we will send you an e-mail with
your tracking number and a link to where you can track it online. |
|
|
What's the difference between "Order Date" and
"Ship Date"?
|
On most websites, "Order Date" and "Ship Date" are not the same.
For example, if you place an order on Friday at 11:00pm PST, your
package will not ship until after the weekend. When you place an order,
you'll see an "Estimated Ship Date" on the order page. If you opted
for expedited shipping, you will receive your package two business
days after it ships. In some cases this does not necessarily mean
two days after you placed the order. Although most orders are shipped
the same or next day, please take weekends and holidays into account
when considering the shipping date. |
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|
What countries do you ship to? What about duties?
|
We're proud to offer international shipping. Please click
here for our international shipping rates. Remember,
shipments outside of the U.S. may be subject to import duties and
taxes, which are the responsibility of the recipient.
Since duties and taxes vary by country and by what was ordered, we
are not able to supply an estimated cost. Please contact your customs
office for more information. |
|
|
| Do you ship to PO boxes or APO/FPO addresses? |
For security reasons, we do not currently ship to P.O. boxes or
APO/FPO addresses. |
|
|
| If I send my package as a gift, will the recipient receive
the invoice? |
Yes. If you would like us to remove the invoice from the package,
please send us an e-mail immediately after your order is placed by
using this form. |
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|
| RETURNS
& EXCHANGES |
|
|
| What is your return/exchange policy? |
Merchandise that has not been worn may be returned within 14 days after delivery for a full exchange or refund. Merchandise received after 14 days will only be accepted at our discretion for an online store credit. All products must be returned with all hangtags affixed and in perfect condition to ensure full credit. PLEASE NOTE THAT NO RETURNS OR EXCHANGES WILL BE ACCEPTED ON ANY SWIMWEAR OR FINAL SALE ITEMS.
Please pack the item securely in the original packaging.
Shipping & Handling costs are non-refundable. We will only refund shipping charges if we are responsible for sending the wrong item or if the item sent was received damaged. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. The value is determined by the last retail price of the item.
Please note: We do not accept returns on products that were not purchased on this website.
Online Returns & Exchanges will only be accepted with a completed return form. To start the process, just click click here, then click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.
It is recommended that you ship your return with a carrier who will provide your package with a tracking number to ensure that your package is returned to the warehouse. We recommend that you use UPS or Insured Parcel Post for your Return. Packages must be returned prepaid. We cannot accept COD (Collection on Delivery). We are not responsible for return packages that are lost in transit. We suggest you use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost.
Once your package has been received, your refund or exchange will be processed within 3-5 business days. If there is a refund due, a credit will be issued to the original form of payment. You will be notified via e-mail to the address listed on your order when this transaction has been completed. The credit may not appear on your credit card statement until the next monthly billing cycle.
If a debit card was used for the transaction, your banking institution may require additional days to process and post this transaction to your account after receiving the credit information from us.
Please know that gift returns can only be credited back to the original purchaser's credit card.
*Important note: nicolemiller.com reserves the right of final approval on all returns and exchanges.
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Where do I ship my return or exchange?
|
Returns and exchanges must be mailed to the address on our return
form. You must use our return form to properly process your return/exchange. Log in here, click on "View
Order" and on the following page click on the "Return or Exchange
Items" link. Follow the easy steps, print the final page and include
it in your return box. |
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How should I ship my return or exchange?
|
Pack and seal your box securely, in the original packaging if possible.
To be properly processed, your return/exchange must include a completed
return form. Go here, log
in, click on "View Order" and on the following page click on the "Return
or Exchange Items" link. Follow the easy steps, print the final page
and include it in your return box. You should ship your return/exchange
with a carrier who will provide your package with a tracking number
to ensure that your package does not get lost. Packages must be returned
prepaid. We do not accept COD. |
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|
When will my credit card be refunded?
|
Once your package has been received, your refund or exchange will
be processed within 3-5 business days. If there is a refund due, a
credit will be issued in the original form of payment.
The credit may not show up until your credit card's next monthly
billing cycle. You will be notified via e-mail when this transaction
has taken place. Please note that your banking institution may require
additional days to process and post this transaction to your account
once they have received the information from us. |
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|
| MISCELLANEOUS
QUESTIONS |
|
|
Where can I find a store near me that carries your products?
|
Searching for a store near you that sells our products is easy,
just go to our Store
Locator page. |
|
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Can you tell me when new products or special promotions
are announced?
|
Yes. Simply register with us and you will be eligible to receive e-mail updates on new
products, sales, events and other special announcements. Click here to get started. |
|
|
What is the Address Book and how do I use it?
|
Being a registered user offers you faster checkout since you won't
have to re-enter your credit card or shipping and billing information.
When you place an order that information will be filled in automatically.
Also, registering makes gift giving simple. Your family and friends'
information can be saved in your Address Book, so you avoid typing
in their information each time you send a gift. Click
here for more information. |
|
|
Are the products on the website the same as in the
stores? |
Yes. Although our website may have a different assortment than
a store in your area, the products are the same. To find a store in
your area, click here. |
|
|
| I bought your product on eBay, is it authentic? |
Please forward requests to info@nicolemiller.com. |
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| Is my personal and credit card information safe on your
website? |
Yes. We've taken several steps to ensure all information received
from our online visitors is secure from unauthorized access and use.
All transactions are completed on a secure server. In secure mode,
your computer and our server send data back and forth in an encrypted
format. |
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| What is your privacy policy? |
We will never share your e-mail address or personal information
with any third parties. Any information collected on this website
will be used for fraud control, order verification or internal marketing
purposes only. For more details on our privacy policy, click
here. |
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