RETURNS / EXCHANGES

To start the process, just click click here, then click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box. It is recommended that you ship your return with a carrier who will provide your package with a tracking number to ensure that your package is returned to the warehouse like UPS. Packages must be returned prepaid. We cannot accept COD (Collection on Delivery). We are not responsible for return packages that are lost in transit. We suggest you use the most economical shipping method for your return or exchange. If your return warrants reimbursement of shipping costs, we cannot reimburse you for an amount greater than your original shipping cost. Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued to the original form of payment. You will be notified via e-mail to the address listed on your order when this transaction has been completed. The credit may not appear on your credit card statement until the next monthly billing cycle. If a debit card was used for the transaction, your banking institution may require additional days to process and post this transaction to your account after receiving the credit information from us. Please know that gift returns can only be credited back to the original purchaser's credit card. *Important note: nicolemiller.com reserves the right of final approval on all returns and exchanges.

You must use our return form to properly process your return/exchange. Log in here, click on "View Order" and on the following page click on the "Return or Exchange Items" link. Follow the easy steps, print the final page and include it in your return box.

Merchandise that has not been worn may be returned within 14 days after delivery for a full exchange or refund. Merchandise received after 14 days will only be accepted at our discretion for an online store credit. All products must be returned with all hangtags affixed and in perfect condition to ensure full credit.

We do not accept returns on shoes that have been worn. Please be extremely careful when trying on all shoes. We recommend trying them on for a brief time and on carpet only, in order to avoid any scuffs or any markings. Please, inspect the shoes for marks before attempting to send them back. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in anyway). All purchases are final on sale items. The shoe box should not be used as the SHIPPING box. If the box is used as the shipping container, it will be considered damaged goods and we reserve the right to not accept the item back. Please pack the item securely in the original packaging.

Shipping & Handling costs are non-refundable. We will only refund shipping charges if we are responsible for sending the wrong item or if the item sent was received damaged. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange.

Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.The credit may not show up until your credit card's next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.