FAQs

Shipping

1. DO YOU OFFER FREE SHIPPING?

Yes, we offer free ground shipping all domestic orders over $100.

2. WHAT ABOUT INTERNATIONAL SHIPPING?

International rates are calculated at checkout based on your zip code. International orders may be subject to import duties and taxes, which are the responsibility of the recipient. Since duties and taxes vary by country and by what was ordered, we are not able to supply the cost.

3. DO YOU SHIP TO P.O. BOXES?

We are unable to ship to P.O. Boxes or APO's at this time.

4. DO YOU OFFER EXPRESS SHIPPING?

Yes, orders placed before 12 pm EST M-F are eligible for expedited shipping. Any order placed after 12 pm ET will be shipped the following business day. Express shipping costs are calculated at checkout based on your zip code.

5. I HAVE A QUESTION REGARDING MY TRACKING. WHAT SHOULD I DO?

We use UPS as our shipping provider. Please contact their customer service team for questions regarding your order once shipped. Call 1-800-742-5877 or visit the UPS customer service page here. If you need additional assistance, please contact [email protected].

Ordering

1. HOW DO I CANCEL MY ORDER?

Please contact [email protected] to cancel your order. You may log in to your account to check the status of your order by viewing your order history. Once your order has been shipped, we can no longer process your request.

Currently, we're unable to make changes to orders once they have been submitted. If for any reason you would like to make a change, your order will be cancelled and you may place a new order with any corrections.

2. HOW DO I TRACK MY ORDER?

To track your order, please log in to your NicoleMiller.com account and view your order history, where the status of your order will be displayed. In addition, a UPS tracking number will be sent to you via email upon shipment of your order.

4. WHEN WILL MY CREDIT CARD BE CHARGED?

Your credit card will be charged when your order is placed. We aim to ship your order within 1 business day of placement.

5. What do I do if the size or color I want is sold out?

If you find that the color or size you would like is sold out, please reach out to our team at [email protected]. We are happy to provide a list of retailers that may have your size or color in stock or place a special order for you.

6. I want to send a gift card. How do I do that?

To purchase an egift card please click here. The eGift card will be processed and sent within 1 business day. 

Returns

1. WHAT IS YOUR RETURN POLICY, AND HOW DO I RETURN MY NICOLEMILLER.COM PURCHASE?

If you are not completely satisfied with your purchase, please return it to us by following the instructions below:

  • Visit Our Returns Page OR login to your NicoleMiller.com account
  • Enter your order # and email address
  • Select the items that you wish to return
  • Select the return reason
  • Confirm your return

Please note, merchandise purchased as FINAL SALE cannot not be returned.  Merchandise cannot be returned after 14 days from the date of delivery.  All merchandise must be unworn, with all original tags attached and in its original packaging.  All returns will be inspected before a refund is issued.  Once your return is approved, your refund will be processed and you will receive an email confirmation.  If the merchandise does not pass inspection, it will be returned to the sender and a refund will not be issued.  Items returned after the 14-day period may be eligible for an online store credit, subject to approval.

Only one price adjustment on full-priced merchandise can be made and must be requested within 7 days of the original date of purchase.

 Please be sure to attach the return label to the outside of the box and drop off at any UPS location.   Please allow up to 10 business days for returns to be processed.

2. CAN I EXCHANGE MY ORDER?

Currently, we do not accept exchanges. If you need a different color, item or size, please place a new order for the desired size while it is still in stock and return the original order.

3. FINAL SALE

Any items marked 'final sale' at the time of purchase are not eligible for return, exchange or store credit. We, unfortunately, cannot make price adjustments on final sale items.

4. I WANT TO RETURN MY PURCHASE, BUT I CHECKED OUT AS A GUEST. WHAT DO I DO?

  • Visit Our Returns Page OR login to your NicoleMiller.com account
  • Enter your order # and email address
  • Select the items that you wish to return
  • Select the return reason
  • Confirm your return

5. I WANT TO RETURN AN INTERNATIONAL ORDER. WHAT DO I DO?

Please email our team at [email protected] with your order number, name and reason for return. We will send you a return authorization form via email.

6. WHEN WILL I BE REFUNDED?

Once your return is received, it will be inspected within 3 business days of receipt. Your refund will be processed to your original form of payment or store credit within 7-10 business days.

Depending on your credit card company, this may take up to 1 billing statement for the refund to post to your account. If this timeframe has passed and you have not seen your refund, please contact [email protected] for assistance.

Other FAQ’s

1. WHAT'S YOUR PRICE ADJUSTMENT POLICY?

Price adjustments for items purchased at NicoleMiller.com will be honored within 7 days of purchase only if the item is permanently reduced. We do not honor price adjustments for items featured in flash sales or other limited time sale events. Price adjustments are issued in the form of NicoleMiller.com store credit only (This may change depending on Shopify Payments). Please contact [email protected] for assistance.

2. MY ORDER IS A GIFT. WILL IT INCLUDE PRICES?

If your item is a gift and you would like us to exclude the packing slip from the package, please contact [email protected] immediately after placing your order.

3. HOW SHOULD I CARE FOR MY PURCHASE?

All Nicole Miller products include specific care instructions sewn into the garment on the care label.

4. I HAVE A NICOLE MILLER NEW YORK PRODUCT. WHAT DO I DO?

For immediate assistance with items not sold on nicolemiller.com such as, eyewear, home products, luggage etc. please contact the store in which these items were purchased for assistance.

5. Who do I contact about a potential job at Nicole Miller?

For all career inquiries, please contact [email protected]. Your inquiry will be passed along to the correct department, and a member of our team will follow up with you.

6. Who do I contact about press inquiries?

For all press inquiries, please reach out to [email protected] for assistance.

7. Who can I contact about wholesale opportunities?

For all wholesale inquiries, please reach out to [email protected] for assistance.